Publisher review:PowerHelpDesk will get a call and try to solve the customer's problem. PowerHelpDesk will get a call and try to solve the customer's problem. PowerHelpDesk ensures to keep track of all your users and problems
Features:
- case registration by intranet or internet
- intuitive operating and handling
- PowerHelpDesk is completely based on templates and CSS, therefore, all layouts can be designed according to one's own wishes
- pursuit of the course of a case / ticket
- shorter waiting time for the user through a higher quota of instant solutions and the allotment of responsibilities within the team
- quicker reaction time on newly opened cases
- clear separation between assigned and unassigned cases / tickets
- case survey for the user
- Workflow: notes / commentaries to a case.
- three levels of authorization:
- administrators or hotline agents (full rights)
- departmental head (enlarged basic rights)
- assistant/staff member (basic rights)
- user area in which the staff member can change his own files (phone etc.)
PowerHelpDesk 3.0 is a PHP script for Help Desk scripts design by Claus van Beek.
It runs on following operating system: Windows / Linux / Mac OS / BSD / Solaris.
PowerHelpDesk will get a call and try to solve the customer's problem.
Operating system:Windows / Linux / Mac OS / BSD / Solaris
PowerHelpDesk 3.0 script details 
