PowerHelpDesk 3.0 is a PHP script for Help Desk scripts design by Claus van Beek.
It runs on following operating system: Windows / Linux / Mac OS / BSD / Solaris. PowerHelpDesk will get a call and try to solve the customer's problem.
Publisher review: PowerHelpDesk will get a call and try to solve the customer's problem. PowerHelpDesk will get a call and try to solve the customer's problem. PowerHelpDesk ensures to keep track of all your users and problemsFeatures: - case registration by intranet or internet - intuitive operating and handling - PowerHelpDesk is completely based on templates and CSS, therefore, all layouts can be designed according to one's own wishes - pursuit of the course of a case / ticket - shorter waiting time for the user through a higher quota of instant solutions and the allotment of responsibilities within the team - quicker reaction time on newly opened cases - clear separation between assigned and unassigned cases / tickets - case survey for the user - Workflow: notes / commentaries to a case. - three levels of authorization: - administrators or hotline agents (full rights) - departmental head (enlarged basic rights) - assistant/staff member (basic rights) - user area in which the staff member can change his own files (phone etc.) Operating system: Windows / Linux / Mac OS / BSD / Solaris
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PowerHelpDesk 3.0 script details 
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